FREQUENTLY ASKED QUESTIONS
Frequently asked questions
Do you post items internationally?
WE ARE HAPPY TO SHIP TO YOU WORLDWIDE - JUST ASK FOR A PERSONAL POSTAGE QUOTE FOR YOUR LOCATION AND ITEM.
As parcels are charged by weight there are often large variations in costs for international shipping. We are happy to provide a personalised quote for your items. We use Royal Mail signed and tracked for postage - and make sure all items are fully insured in transit.
Any parcel over 2 kg in weight might prove to be expensive to post; especially to the Americas, Australia and the Far East - but happy to search for the best shipping quotes and services for you.
What happens if my item is lost or damaged in the post?
Iconic Edinburgh make sure that we pack up your parcels properly and with care and use sturdy boxes and plenty of bubble wrap to keep safe in transit.
We hardly ever have any problems with items getting broken in transit - but we take full responsibility for any damages in the post.
We always use signed and tracked for post. If an item is lost in transit - again, we take full responsibility for your loss. The Royal Mail sets down guidelines on determining when an item is deemed lost in the post - and at such a date we would fully refund you personally the cost of the item you purchased as well as your posting costs.
We only want happy customers - so will work with you to resolve any issues to your satisfaction.
Do you offer discounts on your prices?
All our items are priced at fair market values and many of our items are often rarer pieces and quite difficult to source.
Sadly, we DO NOT OFFER DISCOUNTS on our stated prices, sorry about this - our best price is the one stated on our listing.
Thank you for your consideration on this delicate matter.
What Shipping Companies do you use in the UK?
For parcels under 2 kg in weight, we use the Royal Mail tracked and signed for service.
For heavier parcels over 2 kg, we use Parcelforce48 (always tracked and signed for) and try to find the best shipping deal for you to keep your shipping costs down.
The Royal Mail / Parcelforce postal service is perhaps a little more expensive than other courier companies - but offer you the opportunity for a pick up from a Royal Mail depot if an attempted delivery has been made and you have not been in. We often under-quote shipping costs for Parcelforce and top up for you any required postal tariffs.
What do I need to do if I receive a damaged item?
If an item is damaged when you open your parcel, you must get in touch with us straight away so that we can take your claim forward for you.
To assist us in claiming for damages on your behalf you MUST provide us with a number of images of the damage.
You must also provide images of the packaging we have used - the exterior of the box and all the internal packing that we have used.
PLEASE DO NOT DISPOSE OF THE BROKEN ITEM OR ITS PACKAGING UNTIL YOUR CLAIM IS PROCESSED. The courier company may wish to inspect these.
Sadly, if you cannot provide any images of the damage or packaging, it will invalidate any claims or refunds for the damage.
Rest assured that I will do all I can to take claims through for you promptly and without fuss.