FREQUENTLY ASKED QUESTIONS
Frequently asked questions
Do you post items internationally?
WE ARE GENERALLY HAPPY TO SHIP TO YOU WORLDWIDE. SADLY DUE TO WESTMINSTER TAKING SCOTLAND OUT OF THE EU, WE ARE NO LONGER ABLE TO SEND ANY ITEMS DIRECTLY TO EU COUNTRIES.
As parcels are charged by weight there are often large variations in costs for international shipping. We are happy to provide a personalised quote for your items. We use Royal Mail signed and tracked for postage - and make sure all items are fully insured in transit.
Any parcel over 2 kg in weight might prove to be very expensive to post; especially to the Americas, Australia and the Far East. We reserve the right not to post parcels weighing over 2kg when posting outside of the UK.
We use Parcelforce Worldwide for heavier parcels - so please check with their online postal checker to get an idea of how much heavier international parcels might cost you.
What happens if my item is lost or damaged in the post?
Iconic Edinburgh make sure that we pack up your parcels properly and with care and use sturdy boxes and plenty of bubble wrap to keep safe in transit.
We hardly ever have any problems with items getting broken in transit - but we take full responsibility for any damages in the post.
We always use signed and tracked for post. If an item is lost in transit - again, we take full responsibility for your loss. The Royal Mail sets down guidelines on determining when an item is deemed lost in the post - and at such a date we would fully refund you personally the cost of the item you purchased as well as your posting costs.
We only want happy customers - so will work with you to resolve any issues to your satisfaction. if you have reported any issues using our contact us form and you have not received a response, then please try contacting us again directly through our shop email: which is email@example.com
Do you offer discounts on your prices?
All our items are priced at fair market values and many of our items are often rarer pieces and quite difficult to source.
Sadly, we DO NOT OFFER DISCOUNTS on our stated prices, sorry about this - our best price is the one stated on our listing.
Thank you for your consideration on this delicate matter.
What Shipping Companies do you use in the UK?
For parcels under 2 kg in weight, we use the Royal Mail tracked and signed for service.
For heavier parcels over 2 kg, we use Parcelforce48 (always tracked and signed for) and try to find the best shipping deal for you to keep your shipping costs down.
The Royal Mail / Parcelforce postal service is perhaps a little more expensive than other courier companies - but offer you the opportunity for a pick up from a Royal Mail depot if an attempted delivery has been made and you have not been in. We often under-quote shipping costs for Parcelforce and top up for you any required postal tariffs.
What do I need to do if I receive a damaged item?
If an item is damaged when you open your parcel, you must get in touch with us straight away so that we can take your claim forward for you. We respond to your emails very promptly - often on the same day - so if you are not hearing back from us assume we are having technical issues with the site (ugh!). But we have included shop email address above - and of course you can also get us thorough our social media links at the foot of each page.
We do not like to keep you hanging about - so if you feel we are neglecting you try to drop us a line again !
To assist us in claiming for damages on your behalf you MUST provide us with a number of images of the damage.
You must also provide images of the packaging we have used - the exterior of the box and all the internal packing that we have used.
PLEASE DO NOT DISPOSE OF THE BROKEN ITEM OR ITS PACKAGING UNTIL YOUR CLAIM IS PROCESSED. The courier company may wish to inspect these.
PLEASE NOTE: Sadly, if you cannot provide any good clear mages of the damage and images of the external packaging and interior showing packing materials used etc, it will invalidate any claims or refunds for the damage.
These images are always requested by the courier - and they will refuse to process any damage claims for us without them.
Rest assured that I will do all I can to take claims through for you promptly and without fuss.