Frequently Asked Questions

Frequently asked questions:  

Please note that we are not accredited valueres and we do not give valuations for your own items. For this service you would have to take them to your local auction house. 

We also do not supply details of the prices that we have sold our own items for. With regret all requests for our sale prices will not  be answered. 

How do I search for specific items?

If you are looking for specific items. A good tip is to put " marks on the side of each search term. For example vintage games will bring up oodles of results, but "vintage games" will bring up only results with those words in the title. 

Do you post items internationally?

No. We sadly no longer ship outside of the UK. We post nationally to most UK addresses.  Please discuss with us if will not be present at your proposed delivery time and we can post out to suit your timetable. Our responsibility with deliveries to concierge or forward shipping addresses ends when your parcel arrives at their desks. 

What happens if my item is lost or damaged in the post?

Iconic Edinburgh make sure that we pack up your parcels properly and with care and use sturdy boxes and plenty of bubble wrap to keep safe in transit. 

We hardly ever have any problems with items getting broken in transit. We try to take responsibility for any damages in the post.

We always use tracked for post. We recommend you discuss with us insurance for very delicate or valuable items in transit. We reply promptly to any enquries. The Royal Mail sets down guidelines on determining when an item is deemed lost in the post. 

We want happy customers  so will endeavour to work with you to try to resolve any issues to your satisfaction. If you have reported any problems using our contact us form and you have not received a response, then please try contacting us again directly through our shop email: which is  iconicedinburgh@btinternet.com

Do you offer discounts on your prices?

All our items are priced at fair market values and many of our items are often rarer pieces and quite difficult to source. 

Sadly, we do not offer discounts on our stated prices, sorry about this. Our best price is the one stated on our listing.

Thank you for your consideration on this delicate matter. 

What Shipping Companies do you use in the UK?
 
We only use Royal Mail small and medium size parcels or for larger parcels, Parcelforce.

We have a page on our website with all our shipping rates, updated: that should give you an idea of the current charges by these couriers. We will always refund for any postal overpayments you might have made at checkout. 

The Royal Mail  / Parcelforce postal service is perhaps a little more expensive than other courier companies. One benefit is having the opportunity to a pick up any parcel from a Royal Mail depot if an attempted delivery has been made and you have not been in. We often under-quote shipping costs for Parcelforce and top up for you any required postal tariffs. 

What do I need to do if I receive a damaged item?

If an item is damaged when you open your parcel, you must get in touch with us straight away so that we can take your claim forward for you. You dont have to send photos at this stage - just a quick jotting to let us know your item has been damaged in transit. 

We respond to your emails very promptly, often on the same day, so if you are not hearing back from us assume we are having technical issues with the site (ugh!). But we have included our shop email address above, and of course you can also get us through our social media pages. There are links for facebook and instagram at the foot of each page.

We do not like to keep you hanging about, so if you feel we are neglecting you try to drop us a line again ! 

To assist us in claiming for damages on your behalf you must provide us with a number of images of the damage.

You must also provide images of the packaging we have used - the exterior of the box and all the internal packing that we have used.

**Please do not dispose of the broken item or its packaging until your claim is processed.

The courier company may wish to inspect these and refuse claims if they are disposed off. 

PLEASE NOTE: Sadly, if you cannot provide any good clear images of the damage and images of the external packaging and interior showing packing materials used etc, it will invalidate any claims or refunds for the damage.

These images are always requested by the courier and they will refuse to process any damage claims for us without them. 

Rest assured that I will do all I can to take claims through for you promptly and without fuss.