OUR TERMS OF SALE
Hopefully this page covers any problems that you might experience with online purchases with ICONIC Edinburgh. Sorry if it seems overly-long but this only to make sure you are covered in the event of any dispute - and all details relate to current consumer legislation.
We gladly accept returns and exchanges covered under currently online distance selling regulations. Basically these are as follows:
Contact us within: 14 days of delivery to report any issues.
Return items back within: 14 days of reporting your problem to us.
Refunds will be made within 14 days of receiving the items purchased back to us (at the latest - we will always try to give the promptest of refunds to you! )
Returns and exchange details
We have a very fair refund policy on anything sold to you. All our items are sold in excellent vintage condition, any issues with an item are photographed for your inspection and pointed out in the description. If an item is damaged in transit to you in the UK - we take full responsibility - and you get both the cost of the item and your postage costs refunded by Iconic.
If you are outside of the UK, we would only refund you the cost of the actual item that you purchased (if an item is lost or damaged). Sadly, we would not be able to refund your postage costs. Things posted outside of the UK would be sent at buyer's risk with regard postage refunds - you agree to this as a condition of sale.
Condition of Vintage Items.
All our items for sale are quality vintage items - we try to source items which are in excellent condition generally with no damages. But where something is very rare, we shall occasionally list these - but any major condition issues will be clearly described.
PLEASE ALSO CAREFULLY CHECK THE PHOTOGRAPHS POSTED - AS THESE ALSO FORM PART OF OUR DESCRIPTION.
As all antique and vintage items - you should expect to find some minor scratches or blemishes commensurate with age and use of the item, or indeed which have occurred in the manufacture - but any major faults or issues will, of course, be pointed out or photographed for you. These should be assessed by you carefully as part of the purchase process.
Goods Damaged in Transit.
Please supply us with images of all damages - these should be clear and where possible relate to images on the item description.
Also, it is imperative that you keep all packaging until a claim is settled with the courier. They always try to wiggle out of compensating for damage in transit!
IMPORTANT: We will request that you also send us images of the packaging - this must include any EXTERNAL DAMAGE to the parcel.
We also request clear images of ALL THE INTERNAL BUBBLE WRAP and PACKING MATERIALS.
Please note that without details and image of the external and internal packaging our courier companies will refuse any claims for damages. Many thanks. I will take up all claims on your behalf when I have been provided with the requested images etc.
Basically, we are not in the business of making anyone unhappy with their purchases and we strive at all times to make everyone 100% delighted with items that they buy from us, and that they arrive with you as described and photographed. Please see our excellent feedback from happy customers.
We pride ourselves on being decent and responsible sellers with over a decade of trading experience behind us in our Edinburgh flagship store (as well as a lifetime of both being collectors!). We always include our address for returns with any order, and we have a good online profile developed over many years in trading in Edinburgh and online.
Parcels Lost in the Post.
We send all parcels tracked and signed for. This is for your own safety. If an item gets lost in the post, then we have to follow Royal Mail guidelines as to when a parcel is deemed by them to be lost.
For UK deliveries: we will consider your parcel as lost after 10 WORKING DAYS after proposed date of delivery; at this point, we personally refund you ourselves.
For international deliveries we will consider your parcel lost after 25 WORKING DAYS have passed. As determined by the Royal Mail.
Sadly, we are unable to post items directly to EU locations after 1/1/2021.
If your parcel is a little late - please try and be patient. Sometimes a parcel gets delayed in the post. Although we can sympathise with the nuisance of postal delays, once a parcel is out of our hands we are quite restricted in what we can do to hurry it along for you.
We apologise in advance when delays happen - but we always pay for a quality delivery service for you and are certainly unhappy when your parcel gets delayed. We always post out promptly to you.
If it appears that you have simply changed your mind about your purchase after we have posted out - we would have to request that you agree to pay for ALL postage costs, especially if there are no actual issues with the condition of the item on receipt and it arrives with you just as described and as shown in our photographs etc.
If the parcel tracking records that there was a delivery attempt to your stated address and that you failed to collect it or arrange a re-delivery from the Royal Mail within 18 days - and the items are subsequently returned to us - then we would only agree to refund you the cost of the item you purchased from us.
If you would like further photographs for you to fully assess the condition of an item - please ask for more images of specific areas to be sent to you before you commit to the purchase of an item, and will help satisfy that you are happy with the condition of the item to be sent to you.
At Iconic Edinburgh, both Robert and Valerie strive to move your orders forward for you quickly. We try to post out the day after receiving payment from you wherever possible. Any delays with us posting out to you and we will get in touch via email and will keep you fully updated on progress with your order.
After 1/1/2021 (Brexit) we are unable to send any items to the EU.
We are very sad about this and the Westminster Government taking Scotland out of the European Union.
For all non-EU destinations, please be re-assured that we can still post to you worldwide.
All parcels are fully insured and tracked - but customs would be the responsibility of the buyer.
PLEATE NOTE: We reserve the right not to post parcels outside of the UK if they weigh over 2 kg (when packed). This is due to potentially very high postal costs for you on items above this weight. We only use Parcelforce Worldwide to post heavier parcels - so please use their price checker to get an idea of potential costs..
All postage prices quoted are in the main for UK delivery, and again tracked and insured for item safety.
For smaller items to the UK, we use Royal Mail 2nd Class Recorded services to try and keep your postage costs down. For larger and heavier items we will Parcelforce48 and try to get you the most affordable postage quote - for tracked, insured and signed for service.
Where you have paid significantly too much on shipping fees - ie for combined item shipments - we will be delighted to refund excesses to your account.