Our Terms of Sale: including Lost and Damaged Items

Hopefully this page covers any problems that you might experience with online purchases with Iconic Edinburgh. Sorry if it seems overly-long but this only to make sure you are covered in the event of any dispute. All details relate to current consumer legislation.

Please take care when shopping online. Please note that all our items have our website address on each image. This will always match up with "iconic ediburgh" etc forming part of the website address. There seem to be many fake companies out there making site copies - so insure that the text on the image matches with our iconic edinburgh web address. If an price you see online seems to good to be true - it probably is! Please just drop us a line if you have come across any dubious listing - we shall always respond promptly. Always best to be safe.

We accept returns and exchanges covered under current online distance selling regulations. This also covers requests for refunds for items damaged in transit.

Basically these are as follows:

Claims for damage in transit should be reported as soon as you can on opening your parcel on its tracked delivery date.

Return items back within: 14 days of reporting your problem to us. We will provide a returns address.

Refunds will be made within 14 days of receiving the items purchased back to us (we will always try to give the promptest of refunds to you).

Returns and exchange details

We have a fair refund policy on anything sold to you. All our items are sold in excellent vintage condition, any issues with an item are photographed for your inspection and pointed out in the description. If an item is damaged in transit to you - we take responsibility under our terms and conditions. If your claim is upheld you get both the cost of the item and your postage costs refunded by Iconic.

Condition of Vintage Items.

All our items for sale are quality vintage items. We try to source items which are in excellent condition with no damages. But where something is very rare, we shall occasionally list these, but any major condition issues will be clearly described.

Please also carefully check the photographs posted on our listings. These also form part of our description.

As all antique and vintage items, you should expect to find some minor scratches or blemishes commensurate with age and use of the item, or indeed which have occurred in the manufacture. Any major faults or issues will, of course, be pointed out or photographed for you. These should be assessed by you carefully as part of the purchase process.

Goods Damaged in Transit.

Please supply us with images of all damages and our packaging. These should be clear and where possible relate to images on the item description.

Also, it is imperative that you keep all packaging until a claim is settled with us or the courier. They always try to wiggle out of compensating for damage in transit!

IMPORTANT: We will request that you also send us images of the packaging. This must include any external damage to the parcel.

We also request clear images of all the internal bubble wrap and our packing materials.

Please note that without details and image of the external and internal packaging our courier will refuse any of your claims for damages. Many thanks in advance. I will take up all claims on your behalf when I have been provided with the requested images etc.

Basically, we strive at all times to make everyone happy with items that they buy from us, and that they arrive with you as described and photographed. Please see our excellent feedback from all our satisfied customers.

We pride ourselves on being decent and responsible sellers with over a decade of trading experience behind us in our Edinburgh flagship store (as well as a lifetime of both being collectors!). We have a good online profile developed over many years in trading in Edinburgh and online.

Parcels Lost in the Post.

We send all parcels tracked and on request or for insurance purposes signed for. This is for your own protection.

If an item gets lost in the post, then we have to follow courier guidelines as to when a parcel is deemed by them to be lost.

Please feel free to discuss special insurance against loss or damage for fragile or high value items in transit.

For UK deliveries, most courier companies will only consider your parcel as being lost after 10 working days after the proposed date of delivery. We only use Royal Mail or Parcelforce as our courier.

If your parcel is a little late, please try and be patient. Sometimes a parcel gets delayed in the post. Although we can sympathise with the nuisance of postal delays, once a parcel is out of our hands we are quite restricted in what we can do to hurry it along for you.

We apologise in advance when delays happen, but we always pay for a quality delivery service for you and are certainly unhappy when your parcel gets delayed. We always post out promptly to you.

If it appears that you have simply changed your mind about your purchase after we have posted out - we would have to request that you agree to pay for all postage costs, especially if there are no actual issues with the condition of the item on receipt and it arrives with you just as described and as shown in our photographs etc.

If the parcel tracking records that there was a delivery attempt to your stated address and that you failed to collect it or arrange a re-delivery from the Royal Mail within 18 days - and the items are subsequently returned to us - then we would only agree to refund you the cost of the item you purchased from us.

If you would like further photographs for you to fully assess the condition of an item, please ask for more images of specific areas to be sent to you before you commit to the purchase of an item. This will help reassure you about the condition of the item to be sent to you.

Delivery

At Iconic Edinburgh, both Robert and Valerie strive to move your orders forward for you quickly. We try to post out the day after receiving payment from you wherever possible. Any delays with us posting out to you and we will get in touch via email and will keep you fully updated on progress with your order.

Due to Brexit and the high postage costs even for small items outside of the UK, we sadly no longer offer any International Shipping.

All postage prices quoted are for UK delivery. We offer a tracked service. We can also provide special insured postal services for more valuable or fragile items in transit.

For smaller items, we use Royal Mail Tracked services to keep your postage costs down. For larger and heavier items we will use Parcelforce24 and try to get you the most affordable postage quote.

We do not profit from shipping to you. Where you have paid significantly too much on shipping fees, such as combined item shipments. We will be happy to refund any excessive amounts paid for postage back to you.