Refund policy
Bascially: we will accept returns and exchanges and deal with any issues promptly. Here is the process in a nutshell.
Contact me within 14 days of delivery. I will get in touch with you and send you an address to return your item to.
Please organise to return back within 14 days of contacting us
Refunds will be made withing 14 days of the item arriving back with us.
RETURNS AND EXCHANGE DETAILS
We hopefully have a fair refunds policy on anything sold to you. All our items are sold in excellent vintage condition, any issues with an item are photographed for your inspection and pointed out in the description. If an item is damaged in transit to you,, we will take responsibility for sorting things out. Under our Terms of Service you should get both the cost of the item and your postage costs refunded by Iconic.
GOODS DAMAGED IN TRANSIT. Please supply us with images of all damages - these should be clear and where possible relate to images on the item description. Also, it is imperative that you KEEP ALL PACKAGING UNTIL CLAIMS ARE SETTLED.
GOODS DAMAGED IN TRANSIT. Please supply us with images of all damages - these should be clear and where possible relate to images on the item description. Also, it is imperative that you KEEP ALL PACKAGING UNTIL CLAIMS ARE SETTLED.
We will request that you also send us images of the packaging - any external damage and the internal packaging etc. Please note that without details of the packaging our courier companies will refuse any claims for damages. Many thanks. I will take up all claims on your behalf when I have been provided with the requested images and they are submitted in time etc.
Basically, we strive to make our customers happy with any items that they buy from us, and that they arrive with you as described and photographed. Please see our excellent feedback from lots of happy customers.
We pride ourselves on being responsible sellers with over a decade of trading experience behind us in our Edinburgh flagship store (as well as a lifetime of both being collectors!). We have a good online profile developed over many years in trading in Edinburgh and online. We will provide you promptly with a returns address if required.
PARCELS LOST IN THE POST: We send all parcels tracked and supply you with a tracking number. Higher value or fragile items will require a signed for service - and for your safety insurance in place. If an item gets lost in the post, then we have to follow Royal Mail guidelines as to when a parcel is deemed by them to be lost.
Our courier will only consider your parcel as lost after 10 WORKING DAYS after the proposed date of delivery; at this point, we personally refund you ourselves and try to claim from the courier on your behalf.
If your parcel is a little late, please try and be patient and check the tracking number we provided you with. Sometimes a parcel gets delayed in the post - and although we can sympathise with the nuisance of postal delays - once a parcel is out of our hands we are quite restricted in what we can do to hurry it along for you. We apologise in advance when delays happen - but we always pay for a quality delivery service for you and are certainly unhappy when your parcel gets delayed. We always post out promptly to you.
Sometimes things happen: but if it appears that you have simply changed your mind about your purchase after we have posted out - we would have to request that you agree to pay for all postage costs, especially if there are no actual issues with the condition of the item on receipt and it arrives with you just as described and as shown in our photographs etc. We realise sometimes you might purchase an item in error.
If you would like further photographs for you to fully assess the condition of an item - please ask for more images of specific areas to be sent to you before you commit to the purchase of an item. This should help to satisfy that you are happy with the condition of the item to be sent to you.
Basically, we strive to make our customers happy with any items that they buy from us, and that they arrive with you as described and photographed. Please see our excellent feedback from lots of happy customers.
We pride ourselves on being responsible sellers with over a decade of trading experience behind us in our Edinburgh flagship store (as well as a lifetime of both being collectors!). We have a good online profile developed over many years in trading in Edinburgh and online. We will provide you promptly with a returns address if required.
PARCELS LOST IN THE POST: We send all parcels tracked and supply you with a tracking number. Higher value or fragile items will require a signed for service - and for your safety insurance in place. If an item gets lost in the post, then we have to follow Royal Mail guidelines as to when a parcel is deemed by them to be lost.
Our courier will only consider your parcel as lost after 10 WORKING DAYS after the proposed date of delivery; at this point, we personally refund you ourselves and try to claim from the courier on your behalf.
If your parcel is a little late, please try and be patient and check the tracking number we provided you with. Sometimes a parcel gets delayed in the post - and although we can sympathise with the nuisance of postal delays - once a parcel is out of our hands we are quite restricted in what we can do to hurry it along for you. We apologise in advance when delays happen - but we always pay for a quality delivery service for you and are certainly unhappy when your parcel gets delayed. We always post out promptly to you.
Sometimes things happen: but if it appears that you have simply changed your mind about your purchase after we have posted out - we would have to request that you agree to pay for all postage costs, especially if there are no actual issues with the condition of the item on receipt and it arrives with you just as described and as shown in our photographs etc. We realise sometimes you might purchase an item in error.
If you would like further photographs for you to fully assess the condition of an item - please ask for more images of specific areas to be sent to you before you commit to the purchase of an item. This should help to satisfy that you are happy with the condition of the item to be sent to you.
More details are set out in our terms of Term of Sale Page. We also have a seperate page setting out up-to-date Royal Mail postage charges for your parcels.
Sorry about the length of this section - but best to have everything all clear for you with regard our services.